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System Engineer Wipro

  •  Hyderabad, India
  •  2816788

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Job Description




  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails intimely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources andOffer Solution to customers.
  • Research, identify, and resolve customer complaints usingapplicable software.
  • Route calls and tickets to appropriate resources and Domains whocan best support he user,
  • Document all call information according to standard operatingprocedures.
  • Recognize, document, and alert the management team of trends incustomer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.


Cisco Routing and Switching

Apply Link: https://careers.wipro.com/careers-home/jobs/2816788

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Opening Overview

Job Function(s) EngineeringInformation Technology
CTC INR 400,000.00 - INR 750,000.00 per Annum
Salary Break-up / Additional Info

Three different offerings:

  • Analyst: 4.25 Lacs (4 LPA + 25k one-time incentive)
  • Analyst (Differential Offering): 5.75 Lacs (5.5 LPA+ 25k one-time incentive)
  • Senior Analyst: 7.5 LPA

Job Description

Capgemini is hiring the best technical graduates emerging out of top engineering colleges to join us and become an integral part of our workforce.

As a part of Capgemini Exceller program, you will get to work with diverse teams, cross-functional projects & join a collaborative network of peers and mentors; working together for sustainable solutions for customers.

If being a part of & thriving in the ever-changing landscape of today’s technology world excites you, Capgemini is the place to be.

Key Responsibilities

  • Contribute to a global business and technology teams responsible for developing and delivering innovative technology offerings and solutions
  • Designs, develops, modifies and helps in maintaining the basic modules based on functional and system requirements
  • Good exposure to configuration management, testing, deployment researching and utilizing new and emerging technologies to meet customer requirements
  • Strong programming skills, as well as the ability to review complex code bases written by others 
  • Strong architecture and design background and keen business sense

Desired Competencies 

  • Communication: You should possess strong communication skills for effective interactions with project partners.
  • Collaboration: You should demonstrate good interpersonal, and collaboration skills
  • Flexibility: You should be willing to skill-up in multiple technologies and work in any Capgemini city location and travel as required.
  • Initiative: You should be able to work independently, take initiative and manage a variety of activities concurrently
  • Other Skills: Good analytical and problem-solving skill

Training Agreement - Candidates joining as Analyst will have to sign a training agreement for two years with the organization (on the day of joining)

Apply Link: https://app.joinsuperset.com/join/#/signup/student/jobprofiles/5bf26482-c256-4b85-95ae-085db5c6838e

by Expert (30,360 points)